#Purevpn review reddit update
#Purevpn review reddit windows 10

Let’s face it you’re still getting a big bang for your buck! This is another budget-friendly VPN with better unblocking results.īut considering PureVPN’s almost unbeatable price with its 2-year plan, slower speeds and subpar streaming are easy to overlook. If your mission is to unblock Hulu, then try Surfshark. I was also surprised at how easy it was to unblock Netflix! Although, I couldn’t unblock Hulu at all. Your refund request has been initiated, you will receive your refund within next 5 to 7 working days depending on the payment method you have used at the time of payment.My overall experience with PureVPN was good – no huge complaints.įor a lower-tier VPN, you’ll have access to exclusive features, including Split Tunnelling and Port Forwarding.

I do respect your refund request and I appreciate your decision.Thanks for your patience. We hope that in future you will once again join our PureVPN family and we will provide you with a service beyond excellence. “We apologize for the inconvenience and not living up to your expectations.

#Purevpn review reddit update

They even said that if i try to request the money back from my bank they will challenge it “Please proceed to report this charge to your bank and we will challenge the dispute with bank with above mentioned details.”Ĭurrently they answered that they will refund me, we will see if it’s true and accordingly i will update the review. Said do what you want and report to whoever you want. Recently my personal information was hijacked by a hacker and was used by purevpn, my credit card was billed with an unrecognized amount of money, once i retrieved my information as well as my mail and explained to purevpn that, they didn’t care and moreover they They might be too busy to help, unable to help or they’ve lost their passion to help their customers. I’ll try to uninstall/reinstall and if that improves it I’ll move my ratings up but for now I’m only giving it 2 stars. I don’t know how it’s showing 5/5 stars on this review site. I’m now looking into another VPN service. My YouTube streams are constantly paused until it loads, plays some, then pauses over and over again.

No patches or solutions, it just disconnects and in a day’s time you’ll have to log back on many times.

#Purevpn review reddit windows 10

I loved them years ago but their issues with Windows 10 has not been resolved. I told them I’m not happy with their VPN but they say “Thank you for choosing us for your security needs”. Nobody there follows up and asks you “Did that solve your problem?”. Is that my fault to be using the latest Windows operating system? You ask for help and it takes days and you get an email that says to log off then back on which hasn’t solved my present problem. They admitted a year ago that it has issues with Windows 10 staying connected. Based on our experience, customer support is just not PureVPN’s strength.Ĭonnection problems & poor tech help.

Live chat: Not to be used for anything serious, can be more trouble than it’s worth.Īlthough the FAQs and tutorials are substantial, there will still come a time when you really need to talk to a real human.

Good luck to you if you need to contact them through it as our experience is that they are more sales staff than support staff.

Email Support: Email tickets are the primary way of contacting them, and were what we had a serious issue with.

If your question isn’t answered here, good luck to you.

FAQs & Tutorials: One of the most extensive tutorial and FAQ sections we’ve found.

PureVPN have support, when they respond, in these ways: The logic behind this makes no sense, but this fact alone ruins everything else that was good about this company. However, it’s only there to sell the company’s service and will ignore you if you have an issue. In short, our experience showed that there is customer support. We decided to contact customer support again using our alias (that we used to purchase PureVPN’s service) regarding a similar issue… Silence again! We tried for a third time, this time posing as a potential customer. An automated reply was sent right away, telling us that we should expect a reply within a few hours. We contacted PureVPN in regards to an issue. We have nothing against PureVPN, but after recently experiencing bad customer support, and receiving complaints from customers in our feedback on the site, we have to rate PureVPN’s support poorly.